Is there any GAP between what you know and do?

If your answer is yes, then you are experiencing a Knowing-Doing Gap. But first, let us agree on the same ground on what is actually a knowing-doing gap.


It is a gap which exists between what companies KNOW and DO. The greater the gap, the more distorted or stranded away the organizations from the expected performance they aspire to BE. You can put it into more context like this: the performance you aspire to be is the destination, what you know is the map, and what you do is how you plan and run your path.

“If what you KNOW and what you DO in your organization is different; beware, you are experiencing a KNOWING-DOING gap!”


There is one financial ratio that becomes popular nowadays because it is able to measure the performance of knowledge management initiatives. This ratio is called ROTI or Return on Training Investment. Many companies now measure their development initiatives to plan better.

This is caused by the confusions many organizations feel because their knowledge management initiatives do not give the result as expected. There is little to even no increase in the organization’s overall performance through trainings, workshops, and other development programs have been done.

This becomes an issue for most organizations because their knowledge initiatives will be put into such a waste; time-wise and budget-wise. Hence, it is important to evaluate your knowledge management initiatives and do these 10 tips to minimize the knowing-doing gap in your organization:


1. Understand “why” before acquiring “how”

It is best to understand the “why” first before acquiring the “how” and other best practices. The “why” helps us to direct our focus in the most important part of acquiring the knowledge: “why we need it?”

2. Knowing is a result of practice, practice, and practice

Knowing can be expanded through a lot of practice. From practices we can learn what works and what doesn’t, and it grows more every time we implement it.

3. Plan have no value without action

Plan and action must go hand-in-hand to achieve goals more effectively. Without action, plan is meaningless, as action counts more and it isn’t grounded on a real-life experience.

4. Embrace mistakes and learn from it!

Mistake is an essential part of doing. Many organizations fear of doing because they are afraid to making mistakes. Therefore, as part of action, we must embrace mistakes—but learn from it!

5. Fear supports knowing-doing gaps, so take out fear

Fear is the root-cause to many problems happening in organizations. Leaders have to support the culture of people first and drive out fear to downsize the knowing-doing gaps.

6. Promote collaboration, not competition

It is a bad idea to put competition within the organization as part of the managing process. Through collaboration, the result is a product of common effort, the goal is shared, and each member’s success is linked with every other’s.

7. Measure what is essential

Measuring is very essential to evaluate whether the organizations have achieved the expected performance. Measure what is essential and has direct impact to the basic business model to avoid confusion.

8. What leaders do, how they spend their time and how they allocate resources, matters

Leaders have to understand that their most important task is not necessarily to make strategic decisions. Their task is to help build systems that facilitate transformation of knowledge into action in a smooth, reliable way.

9. Continuous learning in the organization

As the world is rapidly changing, leaders have to promote continuous learning culture within the organization to keep being relevant with the industry.

10. Development of competences and management based on competences

To achieve a higher performance, organization must develop their human resources and manage it based on each specific competence.

“It is EVERYONE’S responsibility to minimize knowing-doing gaps within their organization.”

This is what we at Multimatics do at best. We help organizations to turn knowledge into performance. As the most thriving professional services specializing in Soft Skill, IT, Management and Strategy our experts will guide you to maximize the knowledge your organization has into an overall better performance. Our experts will not only provide you with proven advices and insights, but also with a thorough action plan to implement the knowledge—thus minimizing knowing-doing gaps. Supported by widely recognized frameworks and best practices, we will help you to achieve more of your business goals.

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