Insight

Agus Setiawan

PhD candidate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

The Humane Management – 8 Important Cores in Driving People-Process Culture

Human resources are the real values, and strong values matter most, because they outlast the leaders.

Often at times, companies forget the tangible resources that are dearly valuable for them. Pursuing the intangible resources with false ambition, failures get in the way and the tangible ones end up leaving. There is a clear reason why it is called “human resources”, not “resourceful humans”. Every business, being part of the society, must undertake this moral duty as contribution for the society in honoring the people-process culture.

“If the moral purpose or reason for working is not addressed, then only the economic purpose remains and…the organization will fail.”


1. Mind-set

The mind-set that all company leaders must have is, as a part of the society, operating a business should support the people who work in it and not the other way around.

2. Motivation

A motivated employee gives you much bigger value. Being motivated allows them to be clear in the head, meaning that they know which direction they are going, and it keeps their heart in motion, which drives them to engage emotionally.

3. Higher purpose

Profit-oriented is outdated and cynical. People-oriented will move the business towards the direction where it can benefit the civilization. This is not merely a technical system, but a social and moral one.

4. Values and their alignment

Your values are not your own. Unless you are transparent with your employees and align your values altogether, trust is nonexistent, and companies that have no trust as its foundation are easy to crumble.

5. Aligning people and systems

Technology must support employees, not oppress them. Managers’ practices must align with the new mobility and freedom that technology provides, and they should adapt their organizations accordingly.

6. Self-organization of employees in communities

To keep your employee close to you without binding them, give a strong and clear definition of success that they can agree upon with. Having the same viewpoint of success will inspire them to be innovative and keep their commitment intact to the organization’s agenda. Keep the autonomy running, but give reasonable and firm boundaries.

7. Caring ethos

In supporting people, caring is the weapon. By treating all employees with care and respect, they will do the same to you. The healthy working environment from this culture will boost your employee performance more than anything.

8. Opportunities for learning and development

In supporting people, caring is the weapon. By treating all employees with care and respect, they will do the same to you. The healthy working environment from this culture will boost your employee performance more than anything.

Leadership and management must demonstrate the value of people-process culture. The more humane you manage your company, the longer you will survive the challenges in the rapidly evolving business. Remember that profits result from human activity. Optimize your human capital will give you high-performance workplace. The thing that companies often forget is, this doesn’t happen overnight. Undergo the long process and see the beneficial growth, not only affect your company, but also the community and the society.

“Enlightened leadership benefits organizations, yet the 'high performance workplace' remains elusive.”

REFERENCE: Hlupic, Vlatka. Humane Capital: How to Create a Management Shift to Transform Performance and Profit. London, United Kingdom: Bloomsbury Publishing PLC, 2019.

Visit Our Office

AXA Tower 37th Floor
Jln. Prof. Dr. Satrio Kav.18 Setiabudi, Kuningan
South Jakarta, 12940 Indonesia

Let's Talk

Phone: +6221 300 56 123
Fax: +6221 300 56 124

Social Media

Instagram: @multimatics
Facebook: Multimatics_ID
LinkedIn: Multimatics ID