PhD candidate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.
All team encounter conflicts, that is both task and relational. People think of conflict in negative terms: shouting, arguing, aggressive and passive resistance. Conflict occurs frequently due to different personality types. People often avoid and ignore conflict. They often unaware of potentially positive outcomes of conflict. People must learn how to solve conflict in a team. Therefore, there are several techniques of conflict resolution in a team, namely:
Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.
Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.
Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict.
Pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced through a power position to resolve an emergency.
Incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.