PhD candidate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.
Dealing with conflict is one of the challenging issues in the business environment. Leaders need to learn how to deal with conflict in order for the organization to have a good work flow.
Acknowledging the problem
The first step in solving any problem is to recognize there is a problem, and then acknowledge the problem. It might sound simple, but organization tends to not address the problem at source. Little issues can become a big conflict in a short period of time if not addressed properly.
Dealing with the problem
Leaders have to know the approach in dealing with conflicts. Courage is definitely needed for leaders to step in a conflict before it spirals out of control. Leaders need to build an environment where finger-pointing or blaming is not encouraged. The organization should be able to learn from mistakes and move forward collectively without any unresolved conflict. Not dealing with conflicts may disrupt the work-flow and will result decreased productivity.
Finding the resolution
A very good way to find a resolution is through mediation. Being neutral as leader is very important in order to build healthy atmosphere for an open conversation. You can start by picking internal or external expert to take part in the mediation. Pick a mediation coordinator and act as its advocate. Follow the whole process to make sure it is carried out properly. By being a facilitator to resolve the issue, the leader emphasizes that conflict resolution and employees' welfare are significant matters.
Leaders need to make sure that the end of the conflict can benefit the organization. All the parties that are involved in the whole process should be able to learn from it and incorporate growth to the company. Leaders can use the end of the conflict to encourage a productive dialogue.