Insight

3 Problem Identification Techniques You Need to Know
Agus Setiawan

PhD candidate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

3 Problem Identification Techniques You Need to Know

In digital transformation era, employees should acquire problem solving skills in order to deal with problem in the workplace. Before solving a problem, ones need to identify or define the problem first to provide better solutions towards the problem. There are several techniques of problem identification to solve a problem which described as follows.

DMAIC Technique

DMAIC basically stands for Define, Measure, Analyze, Improve, and Control in which refers to the phase of DMAIC. This technique provides a quality improvement and problem-solving method used to improve business performance.

RCA Technique

Root Cause Analysis (RCA) is a technique of problem-solving used for identifying the root causes of problems or incidents. Root Cause Analysis is based on a principle that problems can be solved by correcting their root, whilst other methods focus on addressing the symptoms of problems.

Five Whys Technique

The Five Whys technique is a simple and effective tool for solving problems. Its primary goal is to find the exact reason that causing a particular problem by asking a sequence of "Why" questions.



Conclusion

To sum up, problem-solving process can be done easier if we define or identify the problem first. By defining or identifying the problem, we can know what problem we are facing and propose the solutions to solve the problem that will affects the efficiency and productivity in organization.

Reference:
Editorial Team. (Accessed on November 23, 2020). The Define, Measure, Analyze, Improve, Control (DMAIC) Process. ASQ blog. https://asq.org/quality-resources/dmaic
Editorial Team. (Accessed on November 23, 2020). Root Cause Analysis (RCA). Tools Hero blog. https://www.toolshero.com/problem-solving/root-cause-analysis-rca/
Editorial Team. (Accessed on November 24, 2020). 5 Whys: The Ultimate Root Cause Analysis Tool. Kanbanize blog. https://kanbanize.com/lean-management/improvement/5-whys-analysis-tool

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