7 Key Leadership Capacities (U Theory) by C. Otto Scharmer
Agus Setiawan

PhD candidate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

3 Key Characteristics of Servant Leadership

Servant leadership is a leadership philosophy in which an individual interacts with others, either in a management or fellow employee capacity. It aims for achieving authority rather than power. Servant leadership seeks to move management and personnel interaction away from "controlling activities" and toward a more synergistic relationship among parties. Furthermore, there are several characteristics of servant leadership.

The Growth and Well-Being of Team Gets Prime Focus

Leaders in a servant-leadership model will think about the needs of their teammates instead of their personal career growth. They will constantly help the team to meet its highest priority needs and be more concerned about both the professional and personal well-being of their people.

They will see the success of team as their own success, and they will seek for that goal by actively lookout to overcome challenges that disrupt the development of their team and encourage the overall stability of the team by supplying all the necessary resources. Servant leaders will be strong facilitators and motivators who drive people to choose the tasks they are most passionate about.

Wisdom and Knowledge of Teammates Are Valued

Unlike the conventional autocratic pattern of leadership, servant leaders are not the only one to look for knowledge and wisdom. Every employee is involved in the decision-making and problem-solving process.


The expertise of each employee is required to manage the company smoothly. And the wisdom and knowledge of each employee is required to accomplish the common objectives; thus, makes the person accountable and motivated.

No Place for Fear

In a traditional management setting, employees will not be brave enough to openly say their opinions to their managers. In other words, they could not be genuine. They are accustomed to telling their what their leader wants to hear due to the fear of penalty or loss of recognition.

However, in a progressive organizational culture in which servant-leadership becomes the norm, both leaders and people will stay genuine. People will feel safe to tell the truth without having fear of harm since the servant-leader is an unbiased and empathetic listener.


In disruptive era, servant leadership could help leaders to manage the team in the organization in a better way, if implemented properly, servant leadership can lead to organization growth and success in the future.

Kenton, W. (2019). Servant Leadership. Investopedia: USA.

Visit Our Office

AXA Tower 37th Floor
Jln. Prof. Dr. Satrio Kav.18 Setiabudi, Kuningan
South Jakarta, 12940 Indonesia

Let's Talk

Phone: +6221 300 56 123
Fax: +6221 300 56 124

Social Media

Instagram: @multimatics
Facebook: Multimatics_ID
LinkedIn: Multimatics ID